CalorieCountglobal

CalorieCountglobal Help & Support

Hosted at https://caloriecountglobal.app/support — required by App Review (Support URL field in App Store Connect must return HTTP 200 with real content, not a placeholder).

Contact

Email: support@caloriecountglobal.app — we read every message. Aim for a response within 1 business day.

Common questions

How do I scan a meal?

Open the Scan tab, tap Open camera, and frame your full plate from above. Better light helps the estimate. After the analyzer returns, you can edit any value before tapping Save meal.

Why is the carb estimate off for my meal?

Carb estimation from a single photo is approximate by nature. The estimate is a starting point; you can edit any field before saving. Hidden ingredients (oil, hidden sugar in sauces, dressings, marinades) are the most common source of underestimation.

How do I connect a CGM?

CalorieCountglobal reads blood-glucose readings from Apple Health. If you wear a Stelo (Dexcom), Lingo (Abbott), Dexcom G6/G7, FreeStyle Libre, or any sensor that writes to Apple Health, CalorieCountglobal will pick up readings automatically once you grant access in Settings → Apple Health → Connect.

You can grant or revoke access at any time in iOS Settings → Privacy & Security → Health → CalorieCountglobal.

Does CalorieCountglobal work without a CGM?

Yes — meal scanning, macro tracking, and the daily log all work without a CGM. The Insights tab requires CGM data because it correlates each meal against the glucose response over the 2 hours that follow.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open iOS Settings → tap your name at the top → Subscriptions → CalorieCountglobal → Cancel Subscription. The cancel takes effect at the end of the current billing period.

If you started the 7-day free trial and want to cancel before being charged, do it from the same screen at any point during the trial. Apple does not charge until the trial ends.

How do I get a refund?

All payments go through Apple. Request a refund at <https://reportaproblem.apple.com>. We do not handle billing directly and have no way to issue refunds — Apple makes the final decision.

My subscription says "Free" but I bought lifetime access — what's wrong?

Open the app → Settings → tap Restore purchases. This calls Apple's StoreKit to refresh entitlements. The screen should update within a few seconds. If it still shows Free after Restore, email us — there may be an issue with the App Store Connect-side configuration we need to investigate.

I deleted the app — will my data come back if I reinstall?

The app's local data (meal history, photos, preferences) is removed when you delete the app, per iOS's standard sandbox behavior. Reinstalling does NOT restore previous meals. Apple Health glucose data is not affected — that's stored by Health itself.

If you want to preserve meal history across reinstalls, use Apple's encrypted iCloud backup (iOS Settings → [your name] → iCloud → iCloud Backup). The app's data is included in the backup.

Does CalorieCountglobal upload my photos?

When you tap Save after scanning, the photo stays on your device. The analyzer step DOES briefly send the photo to our backend for analysis, which then forwards to OpenAI. The photo is NOT stored on our servers — it's processed and discarded in the same request. See the Privacy Policy §4 for the full data flow.

Can I export my meals?

Not yet — export is on our roadmap. Today, the easiest way to access your meal data outside the app is Apple's encrypted backup. If exporting matters to you, email us and we'll prioritize it.

Does this app work with Android / Apple Watch / iPad / Mac?

Today: iPhone only (iOS 17+). Apple Watch complication, iPad-optimized layout, and Mac (Catalyst) builds are on the roadmap. Android is not currently planned because the CGM-via-HealthKit-integration is iOS-specific.

Is CalorieCountglobal a medical device? Can I use it to manage my diabetes?

No. CalorieCountglobal is an educational journaling tool. The macro and glycemic-load estimates are AI-generated approximations, not clinical measurements. If you have diabetes or any condition that requires accurate carbohydrate counting (insulin dosing, gestational diabetes, eating-disorder recovery, etc.), please use the apps your medical team has prescribed, alongside your CGM, not in place of them.

If you've found CalorieCountglobal useful for non-clinical curiosity about how food affects your glucose, that's the use case it's designed for.

How accurate is the AI estimate?

It varies. For typical home-cooked meals with visible ingredients, the macro estimates are usually within ±15-25% of a careful manual carb count. For restaurant dishes with hidden ingredients (sauces, oils, dressings), the variance is wider. The "confidence" score the analyzer returns reflects the model's own uncertainty.

We continuously evaluate the underlying vision model. If you encounter a meal where the estimate is dramatically wrong (more than 50% off), please email us a screenshot — those cases help us tune the prompt.

How do I report a bug?

Email support@caloriecountglobal.app with:

We don't run any third-party crash-reporter SDK, so we depend on user reports to find issues. Apple's "Share with Developers" toggle in iOS Settings → Privacy & Security → Analytics & Improvements helps too — those reports reach us via App Store Connect as anonymized aggregates.

How do I contact you?

support@caloriecountglobal.app is the right address for everything — bugs, billing, privacy questions, feature requests, and the occasional thank-you.

For privacy-specific inquiries (CCPA / GDPR rights requests), put [Privacy] in the subject line.

For App Review / Apple-relations inquiries, put [Apple] in the subject line.

Last updated: 2026-05-04.